Executive Assistant to SVP, Customer Success-EMEA(Flexible)

Genesys-; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Flexible work model

Volunteer time off

Well-being resources

August Free Fridays

Job summary

Genesys is seeking an Executive Assistant to support the SVP, Customer Success – EMEA, across multiple countries and time zones. You will manage complex calendars, coordinate customer engagements, and serve as a trusted liaison among CS leaders, Sales, Support, PS, and Product teams.

The role requires discretion, strong communication, and the ability to navigate regional cultures. Travel planning and event support are essential, with a flexible, globally aware mindset.

Qualifications

• Significant experience supporting senior executives (SVP, VP, or equivalent).
• Proven ability to manage complexity across regions, cultures, and time zones.
• Exceptional organizational, prioritization, and problem-solving skills.
• Strong written and verbal communication skills.
• High level of professionalism, discretion, and trust.
• Multilingual with English as the primary language and Spanish/German preferred.

Responsibilities

• Provide high-level, strategic administrative support to the SVP, Customer Success – EMEA.
• Manage a complex, dynamic calendar across multiple countries and time zones.
• Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations.
• Act as a liaison between the SVP and regional CS leaders, Sales, Support, PS, and Product teams.
• Coordinate international travel, visas, and itineraries across EMEA.
• Assist with planning regional offsites, leadership forums, and team events.
• Track action items, decisions, and follow-ups from regional leadership meetings.
• Support budget tracking, expense management, and purchase approvals.

Skills

Executive support

Time zone management

Communication skills

Discretion

Productivity tools

Multilingual

Job description

Genesys is seeking an Executive Assistant to support the SVP, Customer Success – EMEA, across multiple countries and time zones. You will manage complex calendars, coordinate customer engagements, and serve as a trusted liaison among CS leaders, Sales, Support, PS, and Product teams.

The role requires discretion, strong communication, and the ability to navigate regional cultures. Travel planning and event support are essential, with a flexible, globally aware mindset.