Strategic Enterprise CSM: ROI & Adoption

CameraMatics LLC.; Tees Valley; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

CameraMatics is seeking a Senior Customer Success Manager, Enterprise, to own the success of a portfolio of high-impact enterprise customers from onboarding through long-term value delivery in the UK.

In this strategic, data-driven role, you will partner with senior stakeholders across fleet operators, shape platform configurations to deliver measurable ROI, and collaborate with Product, ProServe, and Support to drive outcomes.

Qualifications

• 7+ years in B2B SaaS, Customer Success, Solutions Consulting, or technical account management.
• Strong commercial awareness with enterprise relationships.
• Deep understanding of data, platform configuration, and ROI drivers.
• Technical aptitude to understand and make changes within a software platform.
• Excellent communication across ops to C-suite and senior stakeholders.
• Ability to operate in a lean, fast-paced environment with autonomy.
• Curious and eager to continuously improve.

Responsibilities

• Own strategic onboarding and enablement for enterprise customers.
• Create implementation briefs for ProServe aligned to client goals.
• Ensure system setup delivers immediate and long-term value.
• Drive adoption with data-driven QBRs and ROI demonstrations.
• Maintain account health through proactive communication and value delivery.

Skills

B2B SaaS

Customer Success

Solutions Consulting

Tech Account Mgmt

Stakeholder mgmt

Data-driven

Job description

CameraMatics is seeking a Senior Customer Success Manager, Enterprise, to own the success of a portfolio of high-impact enterprise customers from onboarding through long-term value delivery in the UK.

In this strategic, data-driven role, you will partner with senior stakeholders across fleet operators, shape platform configurations to deliver measurable ROI, and collaborate with Product, ProServe, and Support to drive outcomes.