Strategic Engagement & Partnerships Officer

Tower Hamlets Homes Ltd; Greater London; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

LGPS membership

Competitive salary

Annual leave 29 days, rising to 33 + 8

Flexible and agile working

Learning and development opportunities

Job summary

Tower Hamlets Council is seeking a Strategic Engagement & Partnerships Officer to join the Housing & Regeneration Directorate. You will help shape how we engage with our 21,000 tenants and leaseholders, giving residents a voice in service delivery.

You will develop innovative engagement programmes, oversee resident engagement structures to meet Consumer Standards, and report on outcomes to drive improvements across Housing Management.

Qualifications

• Experience as a resident engagement professional
• Creative and motivated, with ability to develop engagement programmes
• Understanding of social housing regulations and diverse inner-city communities

Responsibilities

• Deliver the Tenant & Leaseholder Engagement Strategy, placing residents' voice at the heart of Housing Management services.
• Manage and oversee resident engagement structures, ensuring best practice and compliance with the Consumer Standards.
• Champion resident engagement and resident feedback in all aspects of service development across Housing Management to ensure residents' views are at the forefront of decision making.
• Monitor, evaluate and report on the outcomes and effectiveness of engagement activities and use learning to drive further improvements.

Job description

About The Role

We are recruiting a Strategic Engagement & Partnerships Officer to join our award-winning team within the Housing & Regeneration Directorate of the council. It's an exciting time to join the service as we are transforming the way we engage with and deliver services to our 21,000 tenants and leaseholders.

We want to make sure our residents are at the heart of shaping our housing management services, providing them with the tools and resources to make their engagement with us meaningful.

We are looking for an experienced and confident resident engagement professional, who is highly creative and motivated individual, committed to developing and delivering innovative and impactful engagement programmes to meet the needs of our diverse communities. Experience of working in a diverse inner-city area and a good understanding of the social housing regulations is important.

Some key areas of responsibility will include:

• Work with internal and external partners to deliver the Tenant & Leaseholder Engagement Strategy, placing residents voice at the heart of our Housing Management services.


• To manage and oversee our resident engagement structures, ensuring best practice and compliance with the Consumer Standards set by the Regulator of Social Housing.


• To champion resident engagement and resident feedback in all aspects of service development and delivery across Housing Management division, to ensure residents views are placed at the forefront of decision making.


• To monitor, evaluate and report on the outcomes and effectiveness of engagement activities internally and externally and use learning to drive further improvements.

Our Benefits

• Competitive salary.


• Local Government Pension Scheme membership.


• Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.


• Flexible and agile working to support work-life balance.


• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).


• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.