Resident liaison Officer

Tower Hamlets Homes Ltd; Greater London; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Local Government Pension Scheme

Generous annual leave

Learning and development opportunities

Staff loan schemes

Zusammenfassung

Tower Hamlets Homes Ltd is recruiting a Resident Liaison Officer for the Fire and Building Safety Team in London. You will be the main contact for residents and leaseholders affected by inspections, enforcement and remediation works, ensuring clear communication and support throughout disruption.

The role emphasizes building positive relationships, informing residents in plain language, and working with developers, contractors and managing agents to address concerns and deliver the programme.

Qualifikationen

• Knowledge of Building Safety Act 2022 and its implications for residents and buildings.
• Excellent communication and organisational skills are essential.
• Experience in a resident-facing role, housing, or liaison work.
• Ability to handle challenging conversations, complaints, and sensitive situations.

Aufgaben

• Build positive relationships with residents, leaseholders and stakeholders.
• Provide information in a clear and accessible way about inspections, enforcement and remediation works.
• Support residents and groups to articulate concerns effectively.
• Promote a resident-focused, solution-led approach with contractors and managing agents.

Kenntnisse

Knowledge of Building Safety Act 2022

Excellent communication

Organisational skills

Customer-facing experience

Conflict management

Jobbeschreibung

About The Role

We are recruiting for a Resident Liaison Officer in the Fire and Building Safety Team.

Tower Hamlets is rebuilding itsteam dedicated to deliver the London Remediation Acceleration Action Plan tokeep residents safe in their homes. Therebuild includes recruitment of a Resident Liaison Officer.

This is an excellent opportunityto work alongside and support EHOs on a wide range of diverse and complexbuildings.

The role is the main point ofcontact for residents and leaseholders affected by inspections, enforcement,and remediation works. The post ensures residents are communicated with bydevelopers and can easily understand what is happening, what it means for them,and what will happen next and the expectations they can have of developers andbuilding owners.

The post focuses on clearcommunication, resident support, and managing concerns, helping residentsthrough what can be complex and disruptive work in their homes, whilesupporting successful programme delivery.

Key Responsibilities

• Building positive relationships


• Providing information in a clear andunderstandable way


• Support residents and resident groups toarticulate their concerns.


• Promote a resident focus and solution ledapproach with contractors, developers and managing agents

About You

You will have:

• Knowledge of Building Safety Act 2022.


• Excellent communication and organisationalskills


• Experience in a resident-facing, customer service, housing, or liaison role


• Able to manage challenging conversations, complaints and sensitive situations.


• A commitment to improving housing standards andresident safety

This is a fixed term contract for 24 months.

Our Benefits

• Competitive salary.


• Local Government Pension Scheme membership.


• Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.


• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).


• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.