Resident Engagement & Partnerships Lead

Tower Hamlets Homes Ltd; Greater London; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

LGPS membership

Competitive salary

Annual leave 29 days, rising to 33 + 8

Flexible and agile working

Learning and development opportunities

Job summary

Tower Hamlets Council is seeking a Strategic Engagement & Partnerships Officer to join the Housing & Regeneration Directorate. You will help shape how we engage with our 21,000 tenants and leaseholders, giving residents a voice in service delivery.

You will develop innovative engagement programmes, oversee resident engagement structures to meet Consumer Standards, and report on outcomes to drive improvements across Housing Management.

Qualifications

• Experience as a resident engagement professional
• Creative and motivated, with ability to develop engagement programmes
• Understanding of social housing regulations and diverse inner-city communities

Responsibilities

• Deliver the Tenant & Leaseholder Engagement Strategy, placing residents' voice at the heart of Housing Management services.
• Manage and oversee resident engagement structures, ensuring best practice and compliance with the Consumer Standards.
• Champion resident engagement and resident feedback in all aspects of service development across Housing Management to ensure residents' views are at the forefront of decision making.
• Monitor, evaluate and report on the outcomes and effectiveness of engagement activities and use learning to drive further improvements.

Job description

Tower Hamlets Council is seeking a Strategic Engagement & Partnerships Officer to join the Housing & Regeneration Directorate. You will help shape how we engage with our 21,000 tenants and leaseholders, giving residents a voice in service delivery.

You will develop innovative engagement programmes, oversee resident engagement structures to meet Consumer Standards, and report on outcomes to drive improvements across Housing Management.