Resident liaison Officer

London Borough of Tower Hamlets; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave: 29 days, rising

Learning and development opportunities

Staff money-saving schemes

Job summary

The London Borough of Tower Hamlets is recruiting a Resident Liaison Officer to support the Fire and Building Safety Team. Based in London, you will be the main contact for residents and leaseholders affected by inspections, enforcement and remediation works, ensuring clear information and respectful communication.

You will work alongside EHOs and contractors, help residents articulate concerns, and promote a resident-focused, solution-led approach to progress programme delivery while upholding

Qualifications

• Knowledge of the Building Safety Act 2022.
• Excellent communication and organisational skills.
• Experience in a resident-facing, customer service, housing, or liaison role.
• Able to manage challenging conversations, complaints and sensitive situations.
• A commitment to improving housing standards and resident safety.

Responsibilities

• Building positive relationships.
• Providing information in a clear and understandable way.
• Support residents and resident groups to articulate their concerns.
• Promote a resident focus and solution led approach with contractors, developers and managing agents

Skills

Building safety knowledge

Communication skills

Resident-facing experience

Conflict management

Housing standards advocacy

Job description

About The Role

We are recruiting for a Resident Liaison Officer in the Fire and Building Safety Team.

About the Role

Tower Hamlets is rebuilding itsteam dedicated to deliver the London Remediation Acceleration Action Plan tokeep residents safe in their homes. Therebuild includes recruitment of a Resident Liaison Officer.

This is an excellent opportunityto work alongside and support EHOs on a wide range of diverse and complexbuildings.

The role is the main point ofcontact for residents and leaseholders affected by inspections, enforcement,and remediation works. The post ensures residents are communicated with bydevelopers and can easily understand what is happening, what it means for them,and what will happen next and the expectations they can have of developers andbuilding owners.

The post focuses on clearcommunication, resident support, and managing concerns, helping residentsthrough what can be complex and disruptive work in their homes, whilesupporting successful programme delivery.

Key Responsibilities

• Building positive relationships
• Providing information in a clear and understandable way
• Support residents and resident groups to articulate their concerns.
• Promote a resident focus and solution led approach with contractors, developers and managing agents

About You

You will have:

• Knowledge of Building Safety Act 2022.
• Excellent communication and organisational skills
• Experience in a resident-facing, customer service, housing, or liaison role
• Able to manage challenging conversations, complaints and sensitive situations.
• A commitment to improving housing standards and resident safety

This is a fixed term contract for 24 months.

Our Benefits

• Competitive salary.
• Local Government Pension Scheme membership.
• Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.