Strategic Engagement Lead: Consultations & CRM

East Midlands Councils/East Midlands Jobs; Clowne; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Bolsover District Council is seeking a Grade 7 Information & Engagement Leader to own the engagement portfolio, CRM and Youth Council, directing multi-service consultations and reporting to inform policy decisions.

You will lead equality engagement, manage grant applications and provide routine coverage for information governance requests, with agile working options and a base at the Arc, Clowne.

Qualifications

• Proven experience of leading multi-service consultation programmes from design to reporting.
• Experience owning a staff or customer satisfaction programme.
• Experience managing a CRM or engagement database as business owner.
• Experience leading a youth forum or youth council, including grant applications.

Responsibilities

• Lead design, delivery, analysis and reporting of consultations.
• Own the Internal Satisfaction Programme from questionnaire design to action-tracking.
• Act as business owner for the corporate CRM.
• Lead the Youth Council and facilitate the Equality Panel.
• Produce findings and recommendations to inform decisions.

Skills

Leadership

CRM ownership

Youth forum leadership

Data analysis

Stakeholder engagement

Information governance

Tools

CRM software

Job description

Bolsover District Council is seeking a Grade 7 Information & Engagement Leader to own the engagement portfolio, CRM and Youth Council, directing multi-service consultations and reporting to inform policy decisions.

You will lead equality engagement, manage grant applications and provide routine coverage for information governance requests, with agile working options and a base at the Arc, Clowne.