Engagement Officer

East Midlands Councils/East Midlands Jobs; Clowne; Híbrido; GBP 40.000 - 50.000; Jornada completa

Descripción de la vacante

Bolsover District Council is seeking a Grade 7 Information & Engagement Leader to own the engagement portfolio, CRM and Youth Council, directing multi-service consultations and reporting to inform policy decisions.

You will lead equality engagement, manage grant applications and provide routine coverage for information governance requests, with agile working options and a base at the Arc, Clowne.

Formación

• Proven experience of leading multi-service consultation programmes from design to reporting.
• Experience owning a staff or customer satisfaction programme.
• Experience managing a CRM or engagement database as business owner.
• Experience leading a youth forum or youth council, including grant applications.

Responsabilidades

• Lead design, delivery, analysis and reporting of consultations.
• Own the Internal Satisfaction Programme from questionnaire design to action-tracking.
• Act as business owner for the corporate CRM.
• Lead the Youth Council and facilitate the Equality Panel.
• Produce findings and recommendations to inform decisions.

Conocimientos

Leadership

CRM ownership

Youth forum leadership

Data analysis

Stakeholder engagement

Information governance

Herramientas

CRM software

Descripción del empleo

Bolsover District Council is a dynamic and ambitious organisation that takes pride in delivering excellent services to our community whilst driving economic growth and environmental sustainability for the District.

The Information & Engagement Team is a small team consisting of three officers. We are now looking for a fourth addition to strengthen the team’s resilience across functions. This fourth officer will provide clear operational ownership of the Engagement portfolio and strengthen business continuity across the team.

The team has two distinct areas:

• Information Governance: Freedom of Information, Environmental Information Regulation and UK GDPR/Data Protection.
• Engagement: Consultations, equalities monitoring and reporting, policy development, corporate training, community engagement.

This is a Grade 7 lead role. You will take operational ownership of the Council’s corporate consultation and engagement programme, the Internal Satisfaction Programme, the corporate CRM and the Youth Council. You will design and deliver multi-service consultations, provide authoritative advice to officers and members, lead equalities engagement (including the Equality Panel and Equality Impact Assessments), and manage youth-led projects and associated grant applications. You will also provide routine cover for information governance requests during absences or peak periods.

Key duties include leading the design, delivery, analysis and reporting of statutory and non-statutory consultations; owning the Internal Satisfaction Programme from questionnaire design through to action-tracking and member reporting; acting as business owner for the corporate CRM; leading the Youth Council; facilitating the Equality Panel; and producing clear findings and recommendations that inform service and policy decisions.

To be successful you will need:

• Proven experience of leading (not only supporting) multi-service consultation programmes from design to reporting
• Experience of owning and delivering an organisation-wide staff or customer satisfaction programme
• Experience of managing or acting as business owner for a CRM or equivalent engagement database
• Experience of leading a youth forum, youth council or similar group, including meeting management and grant applications
• Demonstrable ability to analyse complex consultation and satisfaction data and present findings and recommendations that influence decisions
• Knowledge of UK equality legislation as it applies to public-sector engagement, including Equality Impact Assessments
• Working knowledge of information governance principles (FOI, EIR, UK GDPR)
• Excellent interpersonal, written and verbal communication skills for use with officers, members and external partners

The post is based at the Arc, High Street, Clowne, however it is suited to agile working e.g. home or home/office subject to operational requirements. For a full list of job details and requirements please view the Job Description and Person Specification.

Why work for us?

Bolsover District Council is a great place to work and if you join our team, you will become part of a talented, committed and dedicated workforce. If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you. We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives.

We welcome applications from all sections of the community.

Further information

If you have any questions about the post or would like to arrange an informal discussion, please email the Council’s Information & Engagement Manager in the first instance: [e-mail].

If you have not received any communication within four weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for the interest in the job role.