Strategic Development Assistant Manager - Digital (12-month FTC/ secondment)

Lloyds Banking Group; United Kingdom; Hybrid; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

28 days holiday

Wellbeing & parental leave

Job summary

Lloyds Banking Group in the United Kingdom is seeking a Strategic Development Assistant Manager - Digital (12-month FTC/secondment) to help shape the Public Websites roadmap, turning business and customer insights into practical improvements.

You will gather data, drive delivery with platform teams, and build playbooks that standardise delivery while tracking risks and dependencies. This role offers hybrid working with a 35-hour week.

Qualifications

• CMS platforms and website management experience.
• Experience delivering digital initiatives from planning through delivery, coordinating priorities, progress, risks, and dependencies.
• Ability to build effective relationships across platform, technology and business teams and work collaboratively to deliver shared outcomes.
• Customer-centric approach to improving digital experiences.
• Strong problem solving and critical thinking.
• Interest in AI and its potential in digital work.

Responsibilities

• Develop and implement the Public Website roadmap into actionable plans.
• Analyse customer, market and performance data to identify opportunities.
• Provide insights and recommendations to discovery activities and experiments.
• Collaborate with platform teams to define requirements and support delivery.
• Maintain playbooks, standards and mentorship for consistent delivery.
• Track progress, risks and dependencies; provide regular updates to senior collaborators.

Skills

CMS & Website Management

Digital Delivery & PM

Collaborator Management

Customer Centricity

Problem Solving & Critical Thinking

AI Awareness

Tools

Adobe Experience Manager

Job description

JOB TITLE: Strategic Development Assistant Manager - Digital (12-month FTC/ secondment)

SALARY: £40,824 - £45,360
LOCATION(S): Leeds, Bristol, Chester, Edinburgh, Halifax
HOURS: Full time, 35 hours
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

About this opportunity

This is an outstanding opportunity to help build the ongoing development and optimisation of our Public Websites, turning business, customer and performance insight into practical improvements.

Working closely with senior colleagues, platform teams and collaborators, you'll help turn strategic priorities into actionable plans that improve customer outcomes, website performance and operational efficiency.

You'll:

• Assist in the development and implementation of the Public Website roadmap, converting strategic priorities into actionable plans.
• Gather and analyse customer, market and performance data to find opportunities to improve our websites.
• Contribute insight, evidence and recommendations to arguments, discovery activities and experiments.
• Work collaboratively with platform teams and partners to understand user needs, define requirements, and support delivery.
• Help build and maintain playbooks, standards and mentorship that support consistent delivery.
• Track progress, risks, and dependencies and provide regular updates to senior collaborators.

About us / Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What you'll need

• Content Management Systems & Website Management: A good understanding of CMS platforms and experience supporting, managing or improving websites.
• Digital Delivery & Project Management: Experience contributing to digital initiatives from planning through to delivery, coordinating priorities, progress, risks, and dependencies.
• Collaborator Management & Collaboration: The ability to build effective relationships across platform, technology and business teams and work collaboratively to deliver shared outcomes.
• Customer Centricity: Drawing on customer needs and insights to pinpoint and support practical improvements to digital experiences.
• Problem Solving & Critical Thinking: Employing evidence and insight to detect problems, analyze opportunities, and formulate practical solutions.
• AI Awareness: A keen interest in and understanding of AI and its potential application within digital experiences and ways of working.

And any experience of this would be really useful

• Adobe Experience Manager or other Adobe digital tools, particularly within a website or digital environment.
• SEO and GEO, with insight into how search and generative engine optimisation contribute to website performance and customer experience.
• Argument & Benefits Realisation, particularly contributing evidence, insight and recommendations to cases.
• Discovery & Experimentation, supporting discovery activities, testing and experiments to find opportunities for continuous improvement.
  

This is a place for you...

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies