Strategic Customer Success Program Lead

360insights (Canada) Ltd.; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

360insights (Canada) Ltd. Stratford-upon-Avon, England, is seeking a Customer Success Program Manager to own client programs, balance strategy with execution, and drive high client satisfaction.

You will work with clients and internal teams to manage operations, SLAs, and reporting, using data and industry insights to help clients achieve high‑performing programs. This role suits someone with experience in Customer Success or Program Management who enjoys building relationships and coordinating

Qualifications

• 3–5 years of experience in Client Program Management, Customer Success, or Client Operations.
• Strong client service skills and a professional, calm approach.
• Confidence working with data, dashboards, and operational reporting.

Responsibilities

• Create and track operational client requests through to resolution.
• Coordinate with technical services for engineering requests.
• Oversee program intake processes for new and existing clients.
• Deliver regular operational reporting and dashboards.
• Support implementations with training and follow-up.
• Collaborate with internal teams on client program enhancements.
• Lead regular meetings with internal teams and clients.
• Monitor program metrics and SLA performance.
• Manage risk, compliance, and data analysis.

Skills

Client Program Management

Customer Success

Data dashboards

Operational reporting

Multi-workstream management

Job description

360insights (Canada) Ltd. Stratford-upon-Avon, England, is seeking a Customer Success Program Manager to own client programs, balance strategy with execution, and drive high client satisfaction.

You will work with clients and internal teams to manage operations, SLAs, and reporting, using data and industry insights to help clients achieve high‑performing programs. This role suits someone with experience in Customer Success or Program Management who enjoys building relationships and coordinating