Head of Customer Success (Hybrid) – Leeds Growth Leader

Revolution Viewing Ltd; Leeds; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid working

Pension scheme (employer 3% / employee

Paid overtime

Job summary

Vepple is a leading enterprise SaaS platform serving universities with personalised virtual experiences, tours, maps and events. We seek a commercially minded Head of Customer Success to lead renewal and expansion negotiations, forecast performance, and elevate relationships with senior university stakeholders.

The role oversees a CS team including a Coordinator and a Manager, driving a disciplined pipeline in HubSpot and balancing strategic, long-term growth with customer outcomes.

Qualifications

• Experience in UK university recruitment or Higher Education marketing.
• Proven ability to manage renewal and expansion negotiations.
• Strong stakeholder management and leadership of cross-functional teams.
• Ability to interpret data and demonstrate ROI to senior stakeholders.
• Experience with SaaS or EdTech customer success models.
• Familiarity with HubSpot or similar CRM platforms.
• Knowledge of GDPR and accessibility considerations.

Responsibilities

• Lead renewal and expansion negotiations and maintain accurate forecasts.
• Own commercial performance of the Customer Success function.
• Manage CS Coordinator and CS Manager and allocate accounts for strategic work.
• Maintain a well-structured upgrade pipeline from opportunity to delivery in HubSpot.
• Develop and coach a high-performing customer-facing team.
• Build trusted relationships with senior university stakeholders.
• Contribute to product strategy and customer-led innovation.

Skills

UK higher education context

Expansion pipeline

Relationship management

ROI communication

Renewal negotiations

Stakeholder management

Cross-functional collaboration

HubSpot CRM

Leadership

Customer success strategy

GDPR & accessibility

Tools

HubSpot

Job description

Vepple is a leading enterprise SaaS platform serving universities with personalised virtual experiences, tours, maps and events. We seek a commercially minded Head of Customer Success to lead renewal and expansion negotiations, forecast performance, and elevate relationships with senior university stakeholders.

The role oversees a CS team including a Coordinator and a Manager, driving a disciplined pipeline in HubSpot and balancing strategic, long-term growth with customer outcomes.