Strategic Customer & Market Insights Lead

UBT; Fareham; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Salary £60k

Bonus scheme

Office hours 7:30–16:30

Office based role

Job summary

UBT, Fareham-based, is seeking a Customer & Market Insights Manager to lead customer understanding, market intelligence and evidence-based decision-making across the UK, Europe and North America. The role focuses on building a global intelligence capability, a Voice of Customer programme and market/competitor monitoring to drive commercial decisions.

You will collaborate with R&D and Product Development to ensure products align with genuine customer demand and market opportunities.

Qualifications

• Experience in customer insight and market intelligence.
• Experience designing and delivering qualitative and quantitative research.
• Ability to engage directly with customers and end users to uncover needs.
• Experience developing insight frameworks and business intelligence capabilities.
• Strong analytical skills and ability to translate data into commercial recommendations.
• Ability to influence stakeholders across Sales, Marketing, Engineering and Product Development.
• Excellent communication, presentation and stakeholder management skills.
• Technical understanding.

Responsibilities

• Build and own a global customer and market intelligence framework.
• Develop a Voice of Customer programme with structured feedback mechanisms.
• Monitor markets, competitors and growth opportunities; produce quarterly reports with recommendations.
• Collaborate with R&D and Product Development to align offerings with customer demand.

Skills

Customer Insight

Market Intelligence

Product Management

Product Marketing

Category Management

Innovation Management

Job description

UBT, Fareham-based, is seeking a Customer & Market Insights Manager to lead customer understanding, market intelligence and evidence-based decision-making across the UK, Europe and North America. The role focuses on building a global intelligence capability, a Voice of Customer programme and market/competitor monitoring to drive commercial decisions.

You will collaborate with R&D and Product Development to ensure products align with genuine customer demand and market opportunities.