Strategic Customer Insight Lead

Vodafone; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Bonuses

Pension plan

Paid time off

Employee discounts

Job summary

Vodafone UK is seeking an experienced insights analyst to lead end-to-end customer journey and sentiment analysis for Vodafone Business. You will integrate internal data with market insights, deliver strategic recommendations to senior leadership, and develop dashboards to track customer experience KPIs.

The role emphasizes data-driven decision making, mentoring colleagues in analytics, and ensuring data governance across insights initiatives.

Qualifications

• Significant experience in customer insights, analytics, or performance management within a large organisation.
• Advanced data analysis skills and ability to integrate diverse data sources to inform recommendations.
• Proficiency in Excel and Power BI for data storytelling and dashboarding.

Responsibilities

• Lead end-to-end analysis of customer journeys and sentiment across Vodafone Business touchpoints.
• Integrate internal data with external market insights to shape senior leadership recommendations.
• Develop dashboards and reporting tools to track customer experience KPIs.
• Champion data-driven decision making and mentor colleagues in analytics methods.
• Ensure data governance and compliance across insight activities.

Skills

Excel

Power BI

Job description

Vodafone UK is seeking an experienced insights analyst to lead end-to-end customer journey and sentiment analysis for Vodafone Business. You will integrate internal data with market insights, deliver strategic recommendations to senior leadership, and develop dashboards to track customer experience KPIs.

The role emphasizes data-driven decision making, mentoring colleagues in analytics, and ensuring data governance across insights initiatives.