Strategic Customer Experience Partner - Health Tech

Advancedcirculatory; Runcorn; Presencial; GBP 30.000 - 50.000; Jornada completa

Descripción de la vacante

The Acute Care Technology division of ZOLL Medical Corporation is seeking a Customer Experience Partner for Hospital and EMS in the United Kingdom. The role focuses on delivering exceptional customer experience, proactive communication, and operational excellence across key accounts, with travel up to 20% and occasional visits to our Runcorn HQ.

You will support customer service activities, manage communications related to orders, prepare commercial reporting, and identify opportunities to

Formación

• Minimum 2–4 years of experience partnering with customers, customer service, sales support, or commercial operations.
• Experience with CRM and ERP systems required; Salesforce and Oracle preferred.
• Strong analytical and reporting experience, including proficiency with Microsoft Excel.

Responsabilidades

• Serve as the primary customer partner for Hospital and EMS customers across the United Kingdom.
• Demonstrate excellent verbal and written communication in all customer and internal interactions.
• Deliver a high-quality concierge experience through responsive and professional customer engagement.
• Handle inbound calls, emails, and inquiries related to orders, deliveries, product availability, and account support.
• Proactively communicate order status updates, shipment information, delays, and timelines to customers.
• Coordinate with Sales, Customer Service, Supply Chain, Logistics, and Finance teams to ensure seamless support.
• Prepare and maintain monthly customer order reports and commercial performance summaries.
• Analyse ordering patterns and customer activity to identify growth opportunities.
• Support the sales team with order management and account administration as needed.
• Maintain accurate customer and sales data within CRM systems.

Conocimientos

CRM experience

ERP systems

Salesforce

Oracle

Excel

Analytical skills

Communication skills

Herramientas

Salesforce

Oracle

Excel

Descripción del empleo

The Acute Care Technology division of ZOLL Medical Corporation is seeking a Customer Experience Partner for Hospital and EMS in the United Kingdom. The role focuses on delivering exceptional customer experience, proactive communication, and operational excellence across key accounts, with travel up to 20% and occasional visits to our Runcorn HQ.

You will support customer service activities, manage communications related to orders, prepare commercial reporting, and identify opportunities to