Healthcare CX Partner for Hospitals & EMS

ZOLL Medical Corporation; Runcorn; Híbrido; GBP 28.000 - 42.000; Jornada completa

Descripción de la vacante

The Acute Care Technology division of ZOLL Medical Corporation seeks a Customer Experience Partner to support Hospital and EMS customers across the United Kingdom. You will manage orders, deliveries, and communications while preparing commercial reports and identifying opportunities to boost customer satisfaction and revenue.

Join a global leader in lifesaving devices and software, collaborating with Sales, Supply Chain, and Finance teams.

Formación

• Minimum 2–4 years of experience partnering with customers, customer service, sales support, or commercial operations.
• Experience working within medical devices, healthcare, hospital, EMS, or a regulated industry preferred.
• Proven experience managing customer relationships and supporting commercial sales activities.
• Experience with CRM and ERP systems required; Salesforce and Oracle preferred.
• Strong analytical and reporting experience, including proficiency with Microsoft Excel.

Responsabilidades

• Serve as the primary customer partner for sales and customer support contact for key Hospital and EMS customers across the UK.
• Demonstrate excellent verbal and written communication skills in all customer and internal interactions.
• Deliver a high-quality concierge experience through responsive and professional customer engagement.
• Handle inbound customer calls, emails, and enquiries related to orders, deliveries, product availability, and general account support.
• Proactively communicate order status updates, shipment information, delays, and resolution timelines to customers.
• Coordinate closely with Sales, Customer Service, Supply Chain, Logistics, and Finance teams to ensure seamless customer support.
• Prepare and maintain monthly customer order reports and commercial performance summaries.
• Analyse ordering patterns, sales trends, and customer activity to identify growth opportunities and areas for improvement.
• Support the German Hospital and EMS sales team, where appropriate, with order management, account administration, and sales follow-up activities.
• Maintain accurate customer and sales related data within CRM (Salesforce).
• Assist in the implementation of customer retention and customer satisfaction initiatives.
• Identify opportunities to improve internal processes and customer experience.
• Support revenue growth initiatives through proactive customer engagement and commercial insight.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements.

Conocimientos

Relationship management

Commercial awareness

Analytical capability

Communication skills

Customer-first mindset

Herramientas

Salesforce

Oracle ERP

Descripción del empleo

The Acute Care Technology division of ZOLL Medical Corporation seeks a Customer Experience Partner to support Hospital and EMS customers across the United Kingdom. You will manage orders, deliveries, and communications while preparing commercial reports and identifying opportunities to boost customer satisfaction and revenue.

Join a global leader in lifesaving devices and software, collaborating with Sales, Supply Chain, and Finance teams.