Concierge CX Partner for Hospitals & EMS (UK)

ZOLL Cardiac Management Solutions; Runcorn; Remoto; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

The ZOLL Medical Corporation Acute Care Technology division in the United Kingdom seeks a Customer Experience Partner for Hospital and EMS to act as a concierge-style commercial support contact for key customers across the UK, delivering proactive communication and operational excellence.

You will manage orders, prepare commercial reporting and analysis, and identify opportunities to enhance customer satisfaction and revenue growth.

Competenze

• 2–4 years of experience partnering with customers, in a commercial/sales support role.
• Experience with CRM and ERP systems; Salesforce and Oracle preferred.
• Strong analytical and reporting capabilities using Microsoft Excel.

Mansioni

• Serve as a customer liaison for Hospital and EMS customers in the UK.
• Manage customer communications related to orders and deliveries.
• Prepare monthly commercial reports and analyze sales trends.
• Identify opportunities to enhance customer satisfaction and revenue growth.
• Coordinate with Sales, Customer Service, Supply Chain, Logistics and Finance.

Conoscenze

Customer relationship management

Analytical skills

Excellent communication

Strumenti

Salesforce

Oracle

Excel

Descrizione del lavoro

The ZOLL Medical Corporation Acute Care Technology division in the United Kingdom seeks a Customer Experience Partner for Hospital and EMS to act as a concierge-style commercial support contact for key customers across the UK, delivering proactive communication and operational excellence.

You will manage orders, prepare commercial reporting and analysis, and identify opportunities to enhance customer satisfaction and revenue growth.