Scale Onboarding Lead for B2B SaaS — London

WinsAbove; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Figma in London is seeking a Scale Customer Onboarding Manager to lead a high-volume onboarding program for commercial customers. You will partner with sales, marketing and enablement to design scalable processes and drive customer outcomes.

You’ll work with leadership to define the program, use metrics and feedback to iterate, and create training materials that accelerate product adoption across international sales teams. This role is based in London.

Qualifications

• 4+ years of relevant work experience, ideally in B2B SaaS.
• Experience managing customers through onboarding or implementation of technical products.
• Experience working with many customers at one time and driving toward successful outcomes through many programs.
• Proven time management and organization skills.
• Comfort speaking to customers representing different personas and leading webinars with marketing teams.

Responsibilities

• Own and manage scale customer onboarding programs for a high volume of commercial customers.
• Partner closely with sales, marketing and enablement to develop and evangelize the program.
• Guide customer goals and drive onboarding closeout at scale.
• Collaborate with Marketing, Operations and Sales to build and optimize scalable programs.
• Report on metrics and feedback to assess onboarding impact and identify product opportunities.
• Develop content and enablement resources for training and education to accelerate product adoption.
• Consult on product and industry best practices as a trusted advisor across a large customer book.

Skills

B2B SaaS

Onboarding

Multi-customer management

Time management

Public speaking / webinars

Job description

Figma in London is seeking a Scale Customer Onboarding Manager to lead a high-volume onboarding program for commercial customers. You will partner with sales, marketing and enablement to design scalable processes and drive customer outcomes.

You’ll work with leadership to define the program, use metrics and feedback to iterate, and create training materials that accelerate product adoption across international sales teams. This role is based in London.