Strategic Customer Collaborations Manager

A.G. Barr; Cumbernauld; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Defined contribution Pension

34 days holiday

Flexible holiday trading

Healthcare Cash Plan

Staff discounts on AG Barr products

Job summary

AG Barr in Cumbernauld is seeking a Customer Collaboration Manager to strengthen relationships with customers across the supply chain. The role is hybrid and permanent, focusing on connecting internal planning with external service delivery.

You will act as the primary interface with customers’ supply chains, develop forecasts, and build collaborative relationships using CPFR to plan promotions and launches.

Qualifications

• Degree in a numerical or science‑based discipline or equivalent experience.
• Experience in a demand or supply planning, analytical, account management, or relationship management role.
• Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.
• High proficiency with Microsoft Excel and the Microsoft Office suite.

Responsibilities

• Act as the primary interface with customers’ supply chains for assigned accounts.
• Develop and maintain robust short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.
• Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.
• Monitor and continuously improve key service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.
• Develop service level agreements where appropriate to align shared objectives, optimise service, and identify cost‑saving opportunities.
• Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.

Skills

Demand planning

Supply planning

Analytical skills

Relationship management

Collaboration

CPFR principles

S&OP

Education

Degree in numerical or science-based discipline

Tools

Oracle Fusion Demand Planning

JD Edwards (JDE)

SQL

Google Workspace

Job description

AG Barr in Cumbernauld is seeking a Customer Collaboration Manager to strengthen relationships with customers across the supply chain. The role is hybrid and permanent, focusing on connecting internal planning with external service delivery.

You will act as the primary interface with customers’ supply chains, develop forecasts, and build collaborative relationships using CPFR to plan promotions and launches.