Customer Collaborations Manager

AG Barr; Cumbernauld; Hybrid; GBP 52,000 - 71,000; Full time

Benefits offered by this job

Annual bonus

Defined contribution Pension

34 days holiday

Healthcare Cash Plan

Staff product discounts

Learning & development

Job summary

AG Barr in Cumbernauld is seeking a Customer Collaboration Manager to connect internal planning with external service delivery. You will shape collaborative ways of working with customers and cross-functional teams to support strong service performance, launches, and informed decisions across the business.

You will build robust forecasts, manage key account relationships, and drive improvements across supply chain activities in a hybrid, permanent role.

Qualifications

• Degree in numerical or science-based discipline, or equivalent experience.
• Experience in demand or supply planning, analytics, account or relationship mgmt.
• Strong knowledge of S&OP processes and CPFR principles.
• High proficiency with Excel and Microsoft Office.
• Experience with Oracle Fusion Demand Planning or JDE systems.
• SQL coding experience.
• Experience in UK retail FMCG sector.
• Experience using Google Workspace.

Responsibilities

• Act as primary interface with customers' supply chains for assigned accounts.
• Develop short-, medium-, and long-term forecasts to support S&OP and service commitments.
• Build collaborative customer relationships using CPFR for launches and promotions.
• Monitor key service metrics including forecast accuracy, bias, and perfect order performance.
• Develop SLAs to align shared objectives and identify cost-saving opportunities.
• Collaborate with Commercial, Supply Planning, Logistics, Production, Finance, Customer Support, and Marketing to manage delivery requirements.

Skills

Demand planning

Supply planning

CPFR principles

Forecasting

SQL knowledge

Excel expertise

Google Workspace

Education

Numerical degree

Tools

JDE

Oracle Fusion

Job description

Company Overview

Are you ready to Be Your Best Barr None? Lets Grow!!! We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 950 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours. At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste. We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges. There's never been a better time to join us.

Job Title

Customer Collaboration Manager

Location

Cumbernauld

Contract and Working Pattern

Hybrid, permanent

What we're looking for

This role offers the opportunity to play a key part in how customer relationships are managed across the supply chain, helping to connect internal planning with external service delivery. As our Customer Collaborations Manager, you will help shape collaborative ways of working with customers and cross-functional teams to support strong service performance, effective launches and promotions, and informed decision-making across the business.

Responsibilities

• Act as the primary interface with customers' supply chains for assigned accounts.
• Develop and maintain robust short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.
• Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.
• Monitor and continuously improve key service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.
• Develop service level agreements where appropriate to align shared objectives, optimise service, and identify cost‑saving opportunities.
• Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.

What you'll bring

• Degree in a numerical or science-based discipline, or equivalent experience.
• Experience in a demand or supply planning, analytical, account management, or relationship management role.
• Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.
• High proficiency with Microsoft Excel and the Microsoft Office suite.
• Desirable Experience using Oracle Fusion Demand Planning System or JDE business systems.
• Experience writing SQL code.
• Experience within the UK retail FMCG sector.
• Experience using Google Workspace (G-Suite).

What we offer

We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes;

• Competitive salary
• Annual bonus scheme linked to business performance
• Defined contribution Pension
• 34 days holiday
• Flexible holiday trading
• Flexible cash pot to spend on benefits
• Healthcare Cash Plan
• Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
• Life assurance
• Save as you earn scheme
• Staff sales discount
• Free AG Barr products throughout your working day and staff sales
• Annual salary review
• Ongoing professional development and access to Learning and Development programmes and content
• And much more!

To find out more about what it is like to work for AG Barr, please visit our careers platform here.

We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.

While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don't meet every single requirement, we encourage you to submit an application - you may be just what we are looking for!