Strategic CSM - Private Markets & Law

Carta; Greater London; Hybrid; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Equity in Carta

Private health insurance

Flexible working arrangements

Career growth

Zusammenfassung

Carta Law, part of Carta, is seeking a Strategic Customer Success Manager to lead high-value relationships with private markets clients. You’ll partner with AEs, legal delivery, and product teams to deliver strategic value, oversee quarterly business reviews, and drive net retention and ARR growth.

You’ll work in a fast-growing, AI-enabled legal services environment across London and international offices, combining commercial acumen with deep relationship management to grow key accounts.

Qualifikationen

• 5+ years in Customer Success, Account Management, or senior client-facing SaaS or professional/legal services.
• Experience managing senior stakeholders: GCs, CFOs, PE decision-makers.
• Strong commercial instincts with cross-sell/upsell awareness.
• Experience leading executive-level business reviews.
• Data fluency: track NDR, expansion signals and derive actions.

Aufgaben

• Own high-value accounts with a high-touch model and senior PE stakeholders.
• Lead quarterly business reviews with executives, presenting ROI and roadmap alignment.
• Partner with Account Executives on upsell/cross-sell opportunities across Contracts, Compliance, and Funds.
• Coordinate internal teams to resolve issues and drive retention and growth.
• Synthesize client feedback to influence service design and product roadmap.

Jobbeschreibung

Carta Law, part of Carta, is seeking a Strategic Customer Success Manager to lead high-value relationships with private markets clients. You’ll partner with AEs, legal delivery, and product teams to deliver strategic value, oversee quarterly business reviews, and drive net retention and ARR growth.

You’ll work in a fast-growing, AI-enabled legal services environment across London and international offices, combining commercial acumen with deep relationship management to grow key accounts.