Strategic CSM — Hybrid London, Value Builder

Optimove Inc.; Greater London; Hybrid; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Lunch budget onsite

Office in London

Job summary

Optimove Inc. is seeking a Customer Success Manager (CSM) to interact with client stakeholders, unlock value, and drive customer satisfaction.

You will manage end-to-end client relationships, engaging with CMOs, CRM leads, project managers, and developers to deliver outstanding results. The role requires 1-4 years in related roles, strong presentation and communication abilities, and a proactive, organized approach.

Qualifications

• 1-4 years of experience in relevant roles, ideally from software companies.
• Strong presentation and communication skills.
• Proactive, highly organized, with the ability to manage multiple tasks.
• Must be eligible to work in the UK – sponsorship not available.

Responsibilities

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove.
• Establish a trusted and strategic relationship with each assigned client.
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients.
• Be the customer’s advocate internally by communicating requests and issues across departments.
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform.
• Communicate major product updates and releases ensuring clients enact changes.

Skills

Communication skills

Presentation skills

Analytical thinking

Organizational skills

Growth mindset

Interpersonal skills

Job description

Optimove Inc. is seeking a Customer Success Manager (CSM) to interact with client stakeholders, unlock value, and drive customer satisfaction.

You will manage end-to-end client relationships, engaging with CMOs, CRM leads, project managers, and developers to deliver outstanding results. The role requires 1-4 years in related roles, strong presentation and communication abilities, and a proactive, organized approach.