Strategic CSM for Cybersecurity SaaS & AI

Qevlar AI; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Remote/hybrid options

Job summary

Qevlar AI is a UK-based cybersecurity AI SaaS scale-up seeking a Customer Success Manager to guide strategic accounts through complex security transformations. You will advocate for customers, drive adoption, and champion value realization across stakeholders.

The role emphasizes deep SOC workflow knowledge, experience with executive-level conversations, and a passion for transforming security into measurable business outcomes. Flexible work options available: remote, hybrid, or in-office.

Qualifications

• 8+ years of CSM experience in Cybersecurity SaaS.

Responsibilities

• Own the end-to-end success lifecycle and drive Net Retention Rate.
• Advise C-Suite and managers to align business value with product capabilities.
• Lead onboarding and adoption to ensure value is delivered in early weeks.
• Act as the Voice of the Customer to influence product and roadmap.

Skills

CSM experience

Cybersecurity SaaS

SOC workflow knowledge

Executive communications

English fluency

Job description

Qevlar AI is a UK-based cybersecurity AI SaaS scale-up seeking a Customer Success Manager to guide strategic accounts through complex security transformations. You will advocate for customers, drive adoption, and champion value realization across stakeholders.

The role emphasizes deep SOC workflow knowledge, experience with executive-level conversations, and a passion for transforming security into measurable business outcomes. Flexible work options available: remote, hybrid, or in-office.