Strategic CSM for Cybersecurity AI — Remote

Hyperproof; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Qevlar AI is seeking a Customer Success Manager to join our high-growth team. This strategic role is designed for a Technical Advocate who understands the SOC pain and thrives in C-level business discussions.

You will manage a portfolio of accounts, guiding them through complex security transformations and maximizing ROI. You will own onboarding, adoption, and retention, acting as the Voice of the Customer to influence product strategy.

Qualifications

• 8+ years of CSM-related experience in Cybersecurity SaaS.
• Deep knowledge of Security Solutions and SOC workflows.
• Former experience in SOC organisations is highly valued.
• Excellent communication translating technical data into business impact for non-technical stakeholders.
• Fluent in English (French language skills are beneficial).

Responsibilities

• Strategic Account Leadership: advise C-Suite and managers, drive retention and growth, conduct QBRs linking detection tuning to business resilience.
• Onboarding & Technical Adoption: execute onboarding playbook, ensure value within weeks, streamline log ingestion and integrations.
• Consultative Problem Solving: identify gaps in security posture to drive product adoption, voice of the customer to influence roadmap.

Skills

CSM experience

Cybersecurity SaaS

English fluency

Job description

Qevlar AI is seeking a Customer Success Manager to join our high-growth team. This strategic role is designed for a Technical Advocate who understands the SOC pain and thrives in C-level business discussions.

You will manage a portfolio of accounts, guiding them through complex security transformations and maximizing ROI. You will own onboarding, adoption, and retention, acting as the Voice of the Customer to influence product strategy.