Strategic CSM: Drive Growth & Value for Enterprise Clients

Synthesia; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Synthesia, the world’s leading AI video platform, is hiring a Strategic Customer Success Manager in London. You will drive growth by building strong client relationships, guiding onboarding, and collaborating with sales to ensure a cohesive customer journey from first contact to expansion.

Ideal for those who want to grow with a fast‑growing software company. You will engage in strategic conversations with executives, manage a book of business, and focus on customer outcomes to maximize ROI and

Qualifications

• Experience in Customer Success/Account Management in B2B SaaS.
• Track record of managing a book of business with KPIs.
• Ability to forecast, identify growth opportunities and manage risk.
• Establish trusted advisor relationships and demonstrate value of products.

Responsibilities

• Build relationships with clients and drive their success.
• Collaborate with sales to create cohesive onboarding for new users.
• Engage in business-level and technical conversations with multiple levels, including C-suite.
• Onboard new clients and establish relationships in early critical months and beyond.
• Lead regular client check-ins with clear outcomes on health and opportunities.
• Assist with light video editing on Synthesia platform.
• Drive retention and growth of enterprise clients.
• Demonstrate ROI and value to clients and proactively spot risks and opportunities.

Skills

Customer Success

Account Management

B2B SaaS

C-suite conversations

Forecasting

Job description

Synthesia, the world’s leading AI video platform, is hiring a Strategic Customer Success Manager in London. You will drive growth by building strong client relationships, guiding onboarding, and collaborating with sales to ensure a cohesive customer journey from first contact to expansion.

Ideal for those who want to grow with a fast‑growing software company. You will engage in strategic conversations with executives, manage a book of business, and focus on customer outcomes to maximize ROI and