Strategic Customer Success Manager

Synthesia; Greater London; Hybrid; GBP 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Equity

Hybrid work in London

Benefits package

Zusammenfassung

Synthesia, the leading AI video platform, is seeking a Strategic Customer Success Manager to own enterprise accounts across the UK and Europe. You will drive adoption, retention and growth, partnering with Sales to deliver a seamless onboarding experience and educate clients on creating new video content at scale.

You’ll engage with stakeholders from daily users to the C-suite, ensuring clear ROI and turning customers into advocates while managing risk and opportunities in a fast-growing SaaS

Qualifikationen

• Experience in managing a Book of Business with KPIs.
• Ability to forecast and identify growth opportunities with risk mitigation.
• Proven track record as trusted advisor delivering customer value.
• Experience onboarding new clients and building senior stakeholder relationships.
• Fluency in English and comfortable with executive-level conversations.

Aufgaben

• Own a book of enterprise accounts across UK and Europe.
• Drive adoption, retention and growth through the customer lifecycle.
• Collaborate with Sales to deliver cohesive onboarding and ROI education.
• Engage stakeholders from day-to-day users to C-suite for outcomes.

Kenntnisse

Customer Success

Account Management

Stakeholder Management

Forecasting

Risk Management

Executive Communication

English fluency

Ausbildung

Bachelor's degree

Tools

CRM systems

Salesforce

MS Excel

Jobbeschreibung

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

The Role

As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.

What You'll do

• Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customers

• As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users

• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Ideal for an individual who wants to expand their career with a fast-growing software company

We’d love to hear from you if you have

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check‑ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• You need to be fluent in English

• Based in London. This is a hybrid role where you need to be in the office 3 days a week.

We’d be particularly excited if

• Experience at a fast-growing technology company

• Familiarity with AI or video tools

Compensation

We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.