Strategic Consumer Insight Lead - Hybrid (Water)

South Staffs Water; Walsall; Ibrido; GBP 55.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Family-Friendly Leave

Pension Scheme

Health & Wellbeing Programme

Cycle to Work Scheme

Professional Development

Inclusion & Belonging Networks

Performance & Recognition

Descrizione del lavoro

South Staffordshire Water is seeking an experienced Strategic Consumer Research & Insight Lead to ensure the voice of customers informs our 2029 price review and long-term plans. Based in the West Midlands or Cambridge, this hybrid role leads a programme of consumer research shaping investment priorities and service improvements.

Reporting to the Strategy & Regulation Director, you will design qualitative and quantitative studies, manage agencies, and present clear, evidence-based

Competenze

• Experience leading consumer insight programmes with both qualitative and quantitative methods.
• Ability to translate insight into strategic recommendations for senior leaders.
• Strong stakeholder engagement and cross-functional influencing skills.
• Knowledge of data governance, GDPR and research compliance standards.
• Experience in the water sector or regulated industries preferred.

Mansioni

• Develop and deliver a robust consumer research strategy informing short and long-term plans.
• Ensure compliance with regulatory requirements and Ofwat expectations.
• Design and oversee qualitative and quantitative research programmes with external partners.
• Analyse consumer insight and produce clear recommendations for senior leaders.
• Lead consumer segmentation projects to improve understanding and engagement.
• Develop innovative approaches to stakeholder engagement and citizen participation.
• Strengthen understanding of future customer needs, including Gen Z.
• Present findings through reports, presentations and visualisations for decision-making.
• Build strong relationships with regulators, consumer representatives and other water companies.
• Manage research agency partnerships and supplier frameworks, delivering on time and budget.
• Support business teams to keep customer priorities central to investment decisions.

Conoscenze

Consumer insight

Qualitative research

Quantitative research

Stakeholder engagement

Project management

Regulatory awareness

Data governance knowledge

Strategic thinking

Communication skills

Regulatory submissions experience

Descrizione del lavoro

South Staffordshire Water is seeking an experienced Strategic Consumer Research & Insight Lead to ensure the voice of customers informs our 2029 price review and long-term plans. Based in the West Midlands or Cambridge, this hybrid role leads a programme of consumer research shaping investment priorities and service improvements.

Reporting to the Strategy & Regulation Director, you will design qualitative and quantitative studies, manage agencies, and present clear, evidence-based