Strategic Customer Involvement Lead

Pertemps Thames Water

Reading

Hybrid

GBP 65,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Generous Pension Scheme

Annual Leave 26–30 days

Job summary

Thames Water is seeking a Consumer Involvement Lead for an 18-month fixed-term contract based in Reading. You will drive a cross-functional programme embedding customer priorities in key business decisions, translating regulatory direction into practical actions across Retail, Finance, Strategy, Operations, Legal and Regulation.

Success hinges on stakeholder engagement, governance expertise and the ability to influence senior leaders while managing complex change with strong analytical and

Qualifications

Must demonstrate ability to lead complex, cross-functional programmes within a regulated environment.
Strong analytical and communication skills to influence senior decision makers.
Experience turning regulatory directions into practical, sustainable business processes.

Responsibilities

Lead delivery of a cross-functional programme across Thames Water.
Translate regulatory expectations into clear standards, guidance and controls.
Evolve a framework for identifying decisions impacting customers.
Plan ahead for significant customer-related decisions with insights.
Create and maintain an auditable evidence repository linking insight to outcomes.
Collaborate with senior stakeholders across governance and change teams.

Skills

Stakeholder engagement

Programme governance

Change management

Regulatory experience

Job description

Success hinges on stakeholder engagement, governance expertise and the ability to influence senior leaders while managing complex change with strong analytical and

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