Strategic Construction Tech Success Engineer

procore; Greater London; Hybrid; GBP 63,000 - 108,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive compensation

Job summary

Procore is seeking a Customer Success Engineer to drive success for Commercial customers in a hybrid London or Dublin office. You will act as a product subject matter expert and help organisations adopt Procore to realise business performance gains while collaborating with Sales, Professional Services, Support, Product, and Marketing.

In this role, you’ll provide data-driven recommendations, lead product demonstrations, and share roadmap updates so customers benefit from our latest technology.

Qualifications

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Strong technical aptitude with Procore product offerings and emerging technologies.
• Ability to coordinate across departments on time-sensitive projects.
• Strong presentation and communication skills in person, video, and writing.
• Strong analytical and problem-solving skills to derive insights from ambiguous data.
• Understanding of construction industry across verticals; PM/Estimator/Engineer background is a plus.
• Bachelor’s degree in Construction Management, Civil/Mechanical Engineering, IS, or CS; experience managing construction projects.

Responsibilities

• Make data-driven recommendations to optimise customer value.
• Craft value-based presentations to address business problems and accelerate adoption.
• Provide product roadmap and release updates to customers.
• Lead product demonstrations and coordinate technical stakeholders.
• Serve as a technical account contact with clear, responsive communication.
• Mentor peers and contribute to best practices across the team.
• Develop expertise in Procore products, services, and industry best practices.
• Travel up to 50% to client sites, events, and offices.

Skills

Customer Success

Technical aptitude

Presentation

Analytics

Cross-functional collaboration

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

Job description

Procore is seeking a Customer Success Engineer to drive success for Commercial customers in a hybrid London or Dublin office. You will act as a product subject matter expert and help organisations adopt Procore to realise business performance gains while collaborating with Sales, Professional Services, Support, Product, and Marketing.

In this role, you’ll provide data-driven recommendations, lead product demonstrations, and share roadmap updates so customers benefit from our latest technology.