Customer Success Engineer, Commercial

Jobtailor; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Procore is seeking a results-driven customer success and pre-sales professional in the United Kingdom to drive adoption of Procore’s construction technology for commercial clients. You will act as a product expert, deliver consultative recommendations, and coordinate multi-disciplinary teams to maximize value.

The role requires collaboration across Sales, Professional Services, Support, Product, and Marketing, with up to 50% travel to client sites and events.

Qualifications

• Experience in construction industry, customer success, professional services, or technical pre-sales.
• Strong technical aptitude and ability to build expertise in Procore’s products, business model, services, and emerging technologies.
• Ability to collaborate across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills in-person, virtually, and in writing.
• Strong analytical and problem-solving skills.
• Understanding of construction industry verticals including general contracting, subcontracting, and real estate development.
• Previous experience as a construction Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer preferred.
• Bachelor’s degrees listed under Certifications/Qualifications are preferred.

Responsibilities

• Drive the success of Procore’s Commercial customers.
• Act as a product subject matter expert.
• Help organisations understand construction technology best practices, solutions, and business benefits.
• Provide consultative recommendations to maximise the value of Procore technology.
• Partner with Sales, Professional Services, Support, Product, and Marketing.
• Make data-driven recommendations based on customer analytics and industry best practices.
• Craft value-based presentations addressing customer business problems and accelerating platform adoption.
• Provide product roadmap and release updates.
• Lead product demonstrations and coordinate technical stakeholders across internal and external teams.
• Serve as a technical account contact with clear, responsive, and effective customer communication.
• Provide peer mentoring and contribute to team best practices.
• Develop expertise in Procore products, professional services, and construction industry best practices.
• Travel up to 50% to client sites, industry events, and Procore offices.

Skills

Customer Success Experience

Construction Industry Knowledge

Technical Pre-Sales Expertise

Strong Presentation Skills

Analytical Problem-Solving

Education

Bachelor’s Degree in Construction Management

Bachelor’s Degree in Civil Engineering

Bachelor’s Degree in Mechanical Engineering

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Computer Science

Job description

• Drive the success of Procore’s Commercial customers
• Act as a product subject matter expert
• Help organisations understand construction technology best practices, solutions, and business benefits
• Provide consultative recommendations to maximise the value of Procore technology
• Partner with Sales, Professional Services, Support, Product, and Marketing
• Make data-driven recommendations based on customer analytics and industry best practices
• Craft value-based presentations addressing customer business problems and accelerating platform adoption
• Provide product roadmap and release updates
• Lead product demonstrations and coordinate technical stakeholders across internal and external teams
• Serve as a technical account contact with clear, responsive, and effective customer communication
• Provide peer mentoring and contribute to team best practices
• Develop expertise in Procore products, professional services, and construction industry best practices
• Travel up to 50% to client sites, industry events, and Procore offices

Requirements

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales
• Strong technical aptitude and ability to build expertise in Procore’s products, business model, services, and emerging technologies
• Ability to collaborate across departments with multiple stakeholders on time-sensitive projects
• Strong presentation and communication skills in-person, virtually, and in writing
• Strong analytical and problem-solving skills
• Understanding of construction industry verticals including general contracting, subcontracting, and real estate development
• Previous experience as a construction Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer preferred
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science preferred
• Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety

Core Competencies

Demonstrates expertise in Procore products and construction industry best practices, with strong analytical, presentation, and communication skills to drive customer success and platform adoption. Capable of collaborating across departments and providing consultative recommendations to maximize technology value.

Highest-signal resume keywords

• Customer Success Experience
• Construction Industry Knowledge
• Technical Pre-Sales Expertise
• Strong Presentation Skills
• Analytical Problem-Solving

Hard Skills

• Construction Project Management
• Bidding and Procurement
• RFIs and Submittals
• Quality Control
• Safety Management
• Data-Driven Recommendations
• Technical Aptitude
• Procore Product Expertise
• Business Model Understanding
• Emerging Technologies

Soft Skills

• Effective Communication
• Collaboration
• Mentoring

Certifications & Qualifications

• Bachelor’s Degree in Construction Management
• Bachelor’s Degree in Civil Engineering
• Bachelor’s Degree in Mechanical Engineering
• Bachelor’s Degree in Information Systems
• Bachelor’s Degree in Computer Science

Industry Keywords

• General Contracting
• Subcontracting
• Real Estate Development
• Construction Technology
• Professional Services