Strategic Client Success Manager

Jobtailor; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Jobtailor is seeking a Client Relationship Manager to own a defined client portfolio and drive satisfaction and retention in a fast-paced environment. You will lead regular check-ins, capture feedback, and coordinate with internal teams to resolve issues and unlock value for clients.

The successful candidate will excel at building trust, managing multiple priorities, and influencing positive change while using modern reporting tools to monitor engagement and churn risk.

Qualifications

• Experience managing client relationships toward defined KPIs.
• Ability to drive client value through consultative engagement.
• Strong communication and relationship-building throughout the customer lifecycle.

Responsibilities

• Own and manage a defined portfolio of clients.
• Conduct outbound satisfaction calls and client check-ins.
• Gather feedback, identify trends and insights for internal teams.

Skills

Client Relationships

KPIs

Consultative Sales

Time Management

Interpersonal Communication

Attention to Detail

Managing Multiple Priorities

Influencing Change

Digital Tools

Reporting Systems

Tools

Digital Tools

Reporting Systems

Job description

Jobtailor is seeking a Client Relationship Manager to own a defined client portfolio and drive satisfaction and retention in a fast-paced environment. You will lead regular check-ins, capture feedback, and coordinate with internal teams to resolve issues and unlock value for clients.

The successful candidate will excel at building trust, managing multiple priorities, and influencing positive change while using modern reporting tools to monitor engagement and churn risk.