Client Services Manager, Projects and Campaigns

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Greater London

Hybrid

GBP 60,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Hybrid working with 4pm Fridays

Dog friendly offices

Birthday charity donation and day off

Employee of the Quarter

Additional annual leave after 2 years

New Business commission scheme

Employee assistance scheme

Two UK offices with amenities

Regular team socials

Perk Box discounts

Pension scheme - salary sacrifice

Work from anywhere policy

Opportunity for international travel

Job summary

BLUE is a global B2B communications consultancy seeking a Client Services Manager in Greater London. You will lead day-to-day project delivery, align campaigns with client objectives, and act as the main liaison between clients and internal teams, ensuring high standards and strategic impact.

You will manage multi‑channel campaigns, oversee budgets and KPIs, support business development, and champion BLUE's values across the team.

Qualifications

Experience managing multi-channel projects or campaigns in an agency environment.
Strong commercial acumen and budget/profitability oversight.
Excellent stakeholder management and capability briefing cross-functional teams.

Responsibilities

Project management & delivery: main contact, multi‑channel campaigns, meet deadlines.
Evaluation & reporting: track KPIs, time, budgets, and profitability.
Briefing & traffic management: intake briefs, plan resources, coordinate reviews.
Business development: identify opportunities within existing accounts and cross-sell.
Culture & leadership: promote values, guide the team, participate in meetings.

Skills

Multi-channel project management

Client relationship management

Stakeholder management

Budgeting & profitability

Strategic thinking

Job description

BLUE is a specialist global B2B communications consultancy for organisations operating in complex, high-value industries - such as maritime, marine leisure, energy and carbon markets. Since 2008, we've turned market expertise into influence and impact, helping clients lead conversations, shape markets and unlock growth.

Our credibility comes from deep immersion, not observation. We get close enough to our clients' businesses to understand what motivates them, and what keeps them awake at night, so we can operate as true consultants, not just a delivery team. It's why our clients stay, and why we've built long-term partnerships across some of the most complex, high-value industries there are.

The role

A Client Services Manager at BLUE is responsible for the day-to-day management, strategic direction, commercial health and delivery of projects and campaigns to both retained and project-based clients. You will act as the principal link between our clients and the agency’s internal specialist teams (PR & Communications, Digital marketing, Brand, Creative and Insight). With your strong relationship management skills and communications expertise, you will ensure that all projects and campaigns are delivered to a high standard, protect client reputations, and align seamlessly with their overarching business objectives.

Tasks

Project management & delivery

Become the primary point of contact for projects and campaigns, project managing multi‑channel work under tight media deadlines
Translate high‑level strategy into projects that exceed client expectations, built on strong relationships with client communications leads
Ensure all output meets brief and brand standards, coordinating reviews and approvals across internal teams and clients

Evaluation & reporting

Monitor and report on campaign delivery against agreed KPIs, project time, resource use and profitability
Proactively flag scope creep and drive efficiencies to keep every project commercially viable
Work with account and finance teams on time measurement, budget integration and approvals

Briefing & traffic management

Lead the intake of briefs from clients, clarifying scope, objectives, deliverables, timelines and budget
Translate briefs into actionable plans for designers, copywriters and other creative resource
Manage internal workflows and coordinate across teams to ensure smooth execution, flagging challenges and proposing solutions

Business development

Work alongside account managers to identify opportunities within retained and project-based client accounts
Collaborate across BLUE's brand, creative, digital marketing and insight teams to integrate capabilities into broader campaigns
Contribute to new business pitches, RFP proposals, and BLUE's own marketing content and case studies

Culture & leadership

Live by and promote BLUE's brand values, driving sustainability and excellence across the marine and energy sectors
Be an authoritative voice for the client services department, guiding the wider team on project and campaign best practice
Actively participate in team meetings, brainstorming workshops and collaborative internal sessions

Requirements

Essential

Proven experience managing multi‑channel projects or campaigns in an agency environment, ideally spanning PR, digital, brand or creative disciplines
Strong commercial acumen and comfortable managing budgets, profitability and scope across multiple live projects
Excellent stakeholder management skills, confident briefing and coordinating creative, digital and PR specialists
Proven ability to prioritise and deliver under tight, often media‑driven deadlines
A strategic mindset, able to translate high‑level briefs into clear, actionable plans

Desirable

Experience in, or genuine curiosity about, the marine, renewable energy or wider sustainability sectors
Experience contributing to new business pitches or formal RFP proposals
Familiarity with campaign reporting, evaluation tools and budget‑tracking processes

Benefits