Strategic Business Analyst – Process Discovery & Change

ESP Utilities Group Ltd; Guildford; On-site; GBP 40,000 - 65,000; Full time

Job summary

ESP Utilities Group Ltd is seeking a Business Analyst to lead discovery, analysis and design of business processes and requirements across diverse change initiatives. You will ensure solutions align with business needs, operations, regulatory requirements, and strategic aims.

The role focuses on documenting requirements, validating outcomes, and supporting governance and adoption activities to realise measurable improvements.

Qualifications

• Proven experience as a Business Analyst in a multi-stakeholder environment.
• Strong skills in business process analysis, mapping and continuous improvement.
• Experience eliciting, documenting, and validating requirements.
• Ability to translate business needs into structured requirements and solutions.
• Excellent analytical, problem-solving and communication skills.

Responsibilities

• Lead discovery activities to understand challenges, objectives and opportunities.
• Facilitate workshops, interviews, and stakeholder engagement to collect requirements.
• Analyse problems, identify root causes and define clear requirements for change.
• Develop current and future-state process maps and design efficient processes.
• Assess impacts across processes, systems, data and teams; define acceptance criteria.

Skills

Business analysis

Process mapping

Requirements elicitation

Stakeholder workshops

Analytical thinking

Communication

Planning & organisation

Tools

Microsoft Dynamics

CRM platforms

Job description

ESP Utilities Group Ltd is seeking a Business Analyst to lead discovery, analysis and design of business processes and requirements across diverse change initiatives. You will ensure solutions align with business needs, operations, regulatory requirements, and strategic aims.

The role focuses on documenting requirements, validating outcomes, and supporting governance and adoption activities to realise measurable improvements.