Strategic Business Analyst — Customer-Centric & Data-Driven

Santander Bank; Gloucester; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

TSB is seeking a Business Analyst to produce high quality requirements and BA deliverables to support changes through the delivery lifecycle. You will work closely with the business to understand needs and problems to elicit, analyse, define and communicate requirements for changes to systems that support strategy and regulations.

The role emphasizes stakeholder management, confident communication with stakeholders including third parties, strong problem solving, attention to detail, and a

Qualifications

• Great stakeholder management skills - liaising and building relationships, as well as managing stakeholders.
• An excellent communicator - able to communicate effectively and confidently with stakeholders both throughout TSB and externally e.g. third party suppliers.
• Strong problem-solving skills and ability to think creatively about alternative solutions/options.
• Strong attention to detail and methodical in approach.
• Data driven in your approach to supporting and informing solutions and stakeholders.
• Experience of working in a demanding environment with critical deadlines and balancing a mix of priorities.
• Experience of working on digital projects (desirable).
• Experience of Agile methodologies and / or utilising Agile tooling such as Jira and Confluence (desirable).
• Professional Business Analysis qualifications (desirable).

Responsibilities

• As a Business Analyst, you will be responsible for producing high quality requirements and other BA deliverables to support changes through their delivery lifecycle.
• You'll work closely with the business to understand their needs and business problems so that you can elicit, analyse, define and communicate requirements for changes to our systems that support our strategy, objectives and regulations.
• These changes could range from large scale IT solutions to customer journey changes, to regulatory gap analysis and policy changes.
• Strong ability to problem solve, attention to detail, working to tight timescales and the ability to work autonomously are all essential aspects of this role.
• We're looking for a Business Analyst who puts the customer at the centre of everything they do and can demonstrate the end-to-end journey, impacts, benefits and risks in their solutions and proposals.

Skills

Stakeholder management

Excellent communicator

Problem solving

Attention to detail

Data driven

Agile methodologies

Jira

Confluence

Business Analysis qualifications

Tools

Jira

Confluence

Job description

TSB is seeking a Business Analyst to produce high quality requirements and BA deliverables to support changes through the delivery lifecycle. You will work closely with the business to understand needs and problems to elicit, analyse, define and communicate requirements for changes to systems that support strategy and regulations.

The role emphasizes stakeholder management, confident communication with stakeholders including third parties, strong problem solving, attention to detail, and a