Business Analyst – Customer‑Centred Digital Enablement (12‑Month Secondment)

Santander; Gloucester; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Flexible working

Secondment

Job summary

TSB is seeking a proactive Business Analyst on a 12‑month secondment to shape requirements for IT changes, from customer journeys to regulatory gaps. You will work closely with stakeholders to elicit needs, document detailed analyses, and present clear options that align with strategy. Strong communication and agile experience are essential.

The role requires delivering high quality BA outputs within tight timelines and across main sites as needed, with a customer-centric focus at every stage.

Qualifications

• Excellent stakeholder management and communication skills are essential.
• Strong problem solving and creative thinking to address complex requirements.
• Detail-oriented with ability to work under tight deadlines.

Responsibilities

• Produce high quality requirements and BA deliverables to support delivery lifecycle.
• Elicit, analyse, define and communicate requirements for changes to systems.
• Demonstrate end-to-end journey, impacts, benefits and risks in proposals.

Skills

Stakeholder management

Communication

Problem solving

Attention to detail

Data-driven

Digital projects experience

Agile / Jira / Confluence

Business Analysis qualifications

Education

Business Analysis certification

Tools

Jira

Confluence

Job description

TSB is seeking a proactive Business Analyst on a 12‑month secondment to shape requirements for IT changes, from customer journeys to regulatory gaps. You will work closely with stakeholders to elicit needs, document detailed analyses, and present clear options that align with strategy. Strong communication and agile experience are essential.

The role requires delivering high quality BA outputs within tight timelines and across main sites as needed, with a customer-centric focus at every stage.