Strategic Accounts Director – IT MSP & AI Growth

Propel; United Kingdom; Hybrid; GBP 125,000 - 160,000; Full time

Benefits offered by this job

Car allowance

Job summary

Propel is partnering with an established UK managed IT services provider to appoint a Strategic Accounts Director. You will own high‑value strategic relationships, lead a team of Senior Account Managers and work with senior leadership to shape the account management approach across AI, cybersecurity and managed IT services.

This UK‑wide role offers flexible location within the UK and frequent travel to client sites, with a competitive base, car allowance and double OTE.

Qualifications

• Experience leading and coaching senior account management or sales teams.
• Strong background in strategic account management and commercial leadership within an MSP or IT services business.
• Proven record of growing and retaining complex, high-value customer portfolios.
• Comfort engaging C-suite stakeholders and navigating multi-stakeholder negotiations.
• Structured approach to account planning, pipeline management and forecasting.
• Understanding of managed IT, cloud, cybersecurity and modern workplace solutions (Microsoft 365 and Azure knowledge advantageous).

Responsibilities

• Leading and developing a team of Senior Account Managers, setting clear expectations and supporting performance.
• Owning portfolio revenue, gross profit, retention and growth targets.
• Sponsoring key customer relationships and building executive-level engagement.
• Creating strategic account plans linking priorities to outcomes and expansion opportunities.
• Leading major renewals, complex negotiations, tenders and high-value growth opportunities.
• Identifying risks early and coordinating actions to protect partnerships.
• Collaborating with technical, service delivery and wider teams to align solutions with customer needs.
• Improving pipeline quality, CRM discipline and forecasting accuracy.

Skills

Strategic account management

Leadership

MSP/IT services

C-suite engagement

Job description

Propel is partnering with an established UK managed IT services provider to appoint a Strategic Accounts Director. You will own high‑value strategic relationships, lead a team of Senior Account Managers and work with senior leadership to shape the account management approach across AI, cybersecurity and managed IT services.

This UK‑wide role offers flexible location within the UK and frequent travel to client sites, with a competitive base, car allowance and double OTE.