Strategic Account Manager - Industrial

CMA CGM; Banbury; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Employee discounts

Holiday buy scheme

Job summary

CEVA Logistics is seeking a Strategic Account Manager within the Finished Vehicle Logistics team in the UK. You will manage a key automotive customer account, linking customer requirements with port operations, vehicle preparation and distribution to ensure seamless service delivery and growth.

The role combines customer relationship management, operational coordination, and commercial accountability, involving cross-functional collaboration with finance, procurement and site teams across

Qualifications

• Experience managing complex customer accounts in finished vehicle logistics or automotive operations.
• Ability to build relationships with stakeholders at multiple levels.
• Strong organizational skills to coordinate multiple workstreams.
• Strong Excel, reporting and presentation skills.

Responsibilities

• Build strong relationships with customer stakeholders across logistics, fleet and procurement.
• Coordinate activity from vehicle arrival to pre-delivery inspection and onward delivery.
• Review forecasts with operational teams to understand capacity and constraints.
• Lead customer meetings and performance reviews against KPIs and SLAs.
• Resolve escalations and drive service improvements with cross-functional teams.
• Work with Finance and commercial teams to ensure accurate invoicing and identify growth opportunities.

Skills

Strategic accounts

Logistics coordination

Stakeholder management

Excel reporting

Tools

MS Excel

Job description

CEVALogistics

Finished Vehicle Logistics

Permanent contract

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

OUR ROLE

CEVA Logistics is looking for a Strategic Account Manager to manage and develop a key automotive customer account within the Industrial team, part of our Finished Vehicle Logistics business.

Covering port operations, vehicle preparation and distribution, you will connect customer requirements with the teams responsible for moving vehicles through our network. This role combines customer relationship management, operational coordination and commercial accountability, supporting service delivery and account growth.

WHAT ARE YOU GOING TO DO?

You will build strong relationships with customer stakeholders across logistics, fleet and procurement, developing a detailed understanding of their priorities, vehicle volumes and service requirements. Working with our port, technical services and distribution teams, you will coordinate activity from vehicle arrival and container unloading through to pre-delivery inspection, preparation and onward delivery.

As customer requirements evolve, you will review forecasts with operational teams to understand capacity, identify potential constraints and agree achievable plans. You will communicate clear priorities, manage expectations and ensure commitments are followed through across multiple sites and departments.

You will lead customer meetings and performance reviews, monitoring delivery against contractual KPIs and service level agreements. Taking ownership of escalations, you will bring the right stakeholders together to resolve issues, keep customers informed and identify improvements that strengthen service performance.

Working closely with Finance and commercial colleagues, you will ensure services provided are accurately recorded and invoiced, investigate discrepancies and support timely payment. You will also identify opportunities to develop the account, balancing customer ambitions with operational capability and commercial objectives.

WHAT ARE WE LOOKING FOR?

You will have experience managing complex customer accounts or coordinating service delivery within finished vehicle logistics, automotive operations or a comparable logistics environment. An understanding of port operations, vehicle preparation or distribution would be advantageous.

You will be confident building relationships with stakeholders at different levels, including customer procurement teams, operational managers and senior leaders. You will be comfortable managing expectations, challenging requirements constructively and negotiating practical outcomes.

Strong organisational skills are essential, with the ability to coordinate multiple workstreams, maintain clear action plans and keep track of competing priorities. You will be comfortable interpreting operational and financial information, reviewing performance and maintaining commercial oversight.

Strong Excel, reporting and presentation skills are also essential.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance, along with access to an employee benefits platform that offers discounts and money-off vouchers for a diverse range of retail, travel and hospitality brands.

There’s no doubt that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top logistics providers in the world, please get in touch to find your next role.

ABOUT TOMORROW

That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise