Strategic Account Manager, Growth & Renewals

OpenText; Reading; On-site; GBP 45,000 - 65,000; Full time

Job summary

OpenText in Reading hires a Customer Manager to own a portfolio of strategic customer accounts, driving renewals, retention, and revenue growth through upsell and cross-sell opportunities. You will be the primary post-sales contact, building trusted relationships from manager to executive level while partnering closely with Sales, Services, Support, Legal, and Finance.

Your success will come from helping customers maximize value from OpenText solutions while securing long-term growth and

Qualifications

• Proven ability to build, retain, and grow strategic customer relationships.
• Track record of driving renewals, upsells, and revenue growth.
• Strong negotiation, communication, and presentation skills.
• Ability to influence stakeholders from managers to C-level executives.
• Experience in customer-facing Sales, Customer Success, or Software Sales roles.
• Fluent in English and French, with a collaborative and professional approach.

Responsibilities

• Own a portfolio of strategic customer accounts and drive renewals, retention, and revenue growth through upsell and cross-sell opportunities.
• Serve as the primary post-sales contact, building trusted relationships from manager to executive level while partnering with Sales, Services, Support, Legal, and Finance.
• Work with cross-functional teams to maximize value from OpenText solutions and secure long-term growth.

Skills

Customer relationships

Renewals & upsells

Negotiation

Communication

C-level stakeholder influence

Sales experience

Job description

OpenText in Reading hires a Customer Manager to own a portfolio of strategic customer accounts, driving renewals, retention, and revenue growth through upsell and cross-sell opportunities. You will be the primary post-sales contact, building trusted relationships from manager to executive level while partnering closely with Sales, Services, Support, Legal, and Finance.

Your success will come from helping customers maximize value from OpenText solutions while securing long-term growth and