Strategic Account Manager — Energy Data Platform

Modo Energy; Greater London; Híbrido; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Modo Energy in London is hiring an Account Manager to own a book of around 40 customer accounts across GB and Europe. You will join the Account Management team within Revenue and have real autonomy over your books, renewals, and expansions, working closely with Customer Success, Sales, Product, Research, Marketing and Finance.

The role rewards proactive, customer-first thinking and commercial judgment. The ideal candidate has 3+ years in B2B SaaS account management, with experience in renewals

Formación

• 3+ years in Account Management or Customer Success at a B2B SaaS or data company.
• Proven renewal and expansion ownership with GRR and NRR.
• Startup- or scale-up experience is a plus.
• Customer-first mindset with business judgment in commercial conversations.
• Comfortable using CRM tools such as HubSpot and AI tools like Claude in day-to-day work.

Responsabilidades

• Owning your book: learn each customer's goals and how they use Modo, build a clear plan for every account, and ensure real value.
• Owning renewals: run renewals end to end and protect gross revenue retention (GRR) with balanced pricing and terms.
• Driving expansion: grow net revenue retention by bringing customers into new markets, products and higher tiers.
• Spotting risk early: collaborate with Customer Success to catch low engagement or churn risk early.
• Being the voice of the customer: feed insights back to Product, Research and Sales to shape offerings.

Conocimientos

Account management

Renewals

Expansion

Customer success

CRM tools

Herramientas

HubSpot

Claude AI

Descripción del empleo

Modo Energy in London is hiring an Account Manager to own a book of around 40 customer accounts across GB and Europe. You will join the Account Management team within Revenue and have real autonomy over your books, renewals, and expansions, working closely with Customer Success, Sales, Product, Research, Marketing and Finance.

The role rewards proactive, customer-first thinking and commercial judgment. The ideal candidate has 3+ years in B2B SaaS account management, with experience in renewals