Strategic Account Manager, Energy Data & Growth

modoenergy; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Equity for every employee

Top-of-market compensation

Job summary

Modo Energy in London is hiring an Account Manager to own a book of ~40 accounts across GB and Europe. You will delight customers, grow revenue and balance customer and company interests. You’ll collaborate with CS, Sales, Product, Research, Marketing, and Finance.

You will own renewals end-to-end, drive expansion to new markets and higher tiers, and spot churn risk early while maintaining a strong customer-first approach.

Qualifications

• 3+ years in Account Management or Customer Success at a B2B SaaS or data company.
• Real commercial ownership: renewals and expansion numbers.
• Customer-first mindset with ability to balance customer and company interests.

Responsibilities

• Owning your book: understand each customer's goals and plan value delivery.
• Owning renewals: manage end-to-end renewals and protect GRR.
• Driving expansion: increase net revenue retention via new markets and higher tiers.
• Spotting risk early with Customer Success involvement to mitigate churn.
• Be the voice of the customer to Product, Research and Sales.

Skills

Account Management

Customer Success

Commercial ownership

Customer-centric

Fast-growing startup experience

Tools

HubSpot

Claude AI

Job description

Modo Energy in London is hiring an Account Manager to own a book of ~40 accounts across GB and Europe. You will delight customers, grow revenue and balance customer and company interests. You’ll collaborate with CS, Sales, Product, Research, Marketing, and Finance.

You will own renewals end-to-end, drive expansion to new markets and higher tiers, and spot churn risk early while maintaining a strong customer-first approach.