Strategic Account Manager, Building Services & M&E (Hybrid)

Universal Business Team; Leeds; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Performance-based bonus (OTE £45k-£50k

Flexible working hours

23 days holiday + bank holidays

Free onsite parking

Modern office facilities

Job summary

Universal Business Team in Leeds is seeking an Account Manager who thrives on growing existing customer accounts and building long-term commercial partnerships. You will work with technical specialists, lead the relationship, and ensure exceptional support throughout customer projects.

You'll identify cross-selling opportunities, manage the pipeline in CRM, and conduct account reviews to drive profitability and expand our involvement across key accounts across the UK.

Qualifications

• Proven account management experience with growth responsibilities.
• Consultative, solution-led approach to selling.
• Strong relationship-building and stakeholder management skills.
• Experience managing opportunities through a CRM system.
• Proactive, organised and commercially minded.
• Desire to learn a technical industry.

Responsibilities

• Build and maintain relationships across an assigned portfolio of accounts.
• Develop account growth strategies to increase spend and profitability.
• Identify cross-selling and upselling opportunities across products and services.
• Follow up quotations, enquiries, and project opportunities to maximise conversion.
• Collaborate with technical colleagues to qualify opportunities needing specialist support.
• Conduct regular account reviews and maintain engagement plans.
• Accurately manage activity, opportunities, and pipeline in the CRM.
• Identify opportunities to expand the business across key accounts.

Skills

Account growth

Relationship building

CRM proficiency

Cross-selling

Opportunity follow-up

Industry learning

Tools

CRM system

Job description

Universal Business Team in Leeds is seeking an Account Manager who thrives on growing existing customer accounts and building long-term commercial partnerships. You will work with technical specialists, lead the relationship, and ensure exceptional support throughout customer projects.

You'll identify cross-selling opportunities, manage the pipeline in CRM, and conduct account reviews to drive profitability and expand our involvement across key accounts across the UK.