Strategic Account Manager

Johnson Controls, Inc.; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Company car

Commission

Pension

Life assurance

Employee assistance program

Employee discounts

Cycle to work

Training opportunities

Zero Harm policy

IT equipment

Job summary

Johnson Controls, Inc. is seeking a Key Account Manager – Fire & Security to manage and grow strategic accounts in the banking and finance sector, delivering fire and security solutions and services.

The role combines desk-based account management with field visits to nurture relationships, drive cross-selling, and maximize margin on contracts while collaborating with Strategic Account Managers on larger bids.

Qualifications

• Prior sales experience in enterprise accounts is essential.
• UK driving license is required.
• Understanding of fire and security solutions offered by Johnson Controls is a plus.
• Excellent communication and interpersonal skills with stakeholders.
• Strong negotiation and problem-solving abilities.
• Ability to own tasks and escalate where necessary.
• Ability to work to targets and deliver results.
• Proficient in Salesforce and MS Office applications.

Responsibilities

• Manage a portfolio of key account customers predominantly within the banking and finance vertical.
• Identify and implement growth strategies to increase installation and service revenue, cross-sell, and maximise margins.
• Manage pipeline and sales opportunities effectively.
• Conduct field visits to nurture relationships with named accounts.
• Collaborate with Strategic Account Managers on larger accounts and bids.
• Monitor account performance and prepare KPI reports for customers.
• Network internally to build support across departments.
• Pursue new business opportunities leveraging existing relationships and insights.
• Stay informed about industry trends and Johnson Controls product offerings.

Skills

Sales experience

UK Driver's License

Fire & Security knowledge

Communication skills

Negotiation

Ownership

Targets

Salesforce

MS Excel

Tools

Salesforce

MS Office

Excel

Job description

Key Account Manager – Fire & Security

What we offer

• Competitive salary and company car & commission.
• Paid holidays and sick pay
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values
• IT equipment to complete all jobs

What you will do

The Account Manager will focus on managing and growing key accounts within the banking and finance sector, primarily dealing with the provision of fire and security solutions. This desk-based role will also require field visits to nurture and maintain relationships with named accounts. The successful candidate will inherit a portfolio of smaller key accounts, aiming to grow both installation and service revenue through effective cross-selling and margin enhancement on contract terms. While there is focus is on existing accounts, the position also requires the applicant to seek new business opportunities along with collaborating and supporting Strategic Account Managers on larger bids and tenders.

How you will do it

• Manage a portfolio of key account customers predominantly within the banking and finance vertical
• Identify and implement growth strategies to increase installation and service revenue, maximising cross-selling opportunities and looking at new target customer base
• Manage pipeline and sales opportunities effectively
• Conduct field visits to maintain and strengthen relationships with named accounts, understanding their needs and requirements
• Collaborate with Strategic Account Managers on larger accounts, providing support in bid and tender processes
• Monitor account performance, preparation of KPI reports for presentation to customers
• Network internally to build support structure across various departments
• Identify and pursue new business opportunities within the banking and finance sector, leveraging existing relationships and market insights
• Stay informed about industry trends, competitive landscape, and Johnson Controls’ product offerings, including mechanical fire suppression, HVAC, BMS, and digital solutions.
• Provide exceptional customer service and support to ensure client satisfaction and retention
• Participate in training and development initiatives to enhance product knowledge and sales skills

What we look for

• Prior sales experience preferable though consideration will be given to internal applicants demonstrating business understanding within their application
• Hold a UK Driver’s licence
• Understanding of fire and security solutions offered by the business. Suppression, HVAC, BMS, or digital solutions is a plus
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders
• Strong negotiation and problem-solving abilities
• Takes ownership and escalates where necessary
• Ability to work to targets
• Where from a sales background, results-oriented with a demonstrated track record of achieving sales targets and driving growth
• Where from an operational background, demonstrates experience managing multiple stakeholders across the business and/or client base
• Ability to work independently and collaboratively within a team environment
• Proficient in Salesforce
• Proficient in MS Office applications and shows a working understanding of Microsoft Excel