Strategic Account & Customer Programme Lead

TT Electronics plc; Fairford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced pension contributions

Healthcare cashback plan

Employee assistance programme

Site incentive plan

Financial wellbeing benefit

Discounted shopping and lifestyle

Cycle to Work Scheme

Discounted RAC membership

Job summary

TT Electronics plc in Fairford is seeking an Account Manager / Customer Programme Manager to oversee assigned customer accounts, ensuring service excellence, commercial success and long-term growth. You will act as the primary customer interface and collaborate with Sales, Engineering and Operations to drive satisfaction and profitability.

The role requires strong relationship management, proven project management experience and the ability to read P&L statements.

Qualifications

• Proven project management experience.
• Ability to read and analyse periodicals, business reports, correspondence and procedure manuals.
• Ability to read a P&L, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardisation exists.
• Ability to use MS Office software, including building spreadsheets, databases, gantt charts, slide presentations, and business systems software (CRM, ERP).

Responsibilities

• Primary point of contact for all operational and commercial matters related to assigned customer accounts.
• Build and maintain strong relationships to enhance customer satisfaction and retention.
• Lead customer interactions, including regular meetings, business reviews and strategic discussions.
• Ensure all customer commitments on delivery, quality and service are met or exceeded.
• Proactively identify opportunities to expand business within existing accounts.
• Manage and resolve customer issues, conflicts and escalations promptly and effectively.

Skills

Proven project management experience

Read and analyse periodicals, business

Read a P&L, discounts, interest, etc.

Data collection and problem solving

MS Office, CRM, ERP, data handling

Tools

MS Office suite

CRM

ERP

Job description

TT Electronics plc in Fairford is seeking an Account Manager / Customer Programme Manager to oversee assigned customer accounts, ensuring service excellence, commercial success and long-term growth. You will act as the primary customer interface and collaborate with Sales, Engineering and Operations to drive satisfaction and profitability.

The role requires strong relationship management, proven project management experience and the ability to read P&L statements.