Store Team Leader - Lead & Elevate Customer Experience

Costa; Houghton-le-Spring; Hybrid; GBP 35,818,000 - 44,083,000; Full time

Benefits offered by this job

Starting pay £13.43/h

STAR rewards

50% discount on food and drinks

Free handmade drinks

Wellbeing support

Individual training plan

Career progression opportunities

Job summary

Sim Trava is hiring a Team Leader for a Costa Coffee store in Houghton-le-Spring. You will lead daily operations, manage shifts, and drive the team to deliver exceptional coffee and customer service.

We value reliability, strong communication, and the ability to stay calm under pressure in a fast-paced environment. Training and progression opportunities are available within the franchise network.

Qualifications

• Experience leading a team in a fast-paced setting.
• Ability to open/close the store safely and on time.
• Strong communication and people-management skills.
• Willingness to train and develop baristas and staff.
• Support rollout of campaigns and new products with the team.

Responsibilities

• Taking the lead on shifts to support the team.
• Deploying team members to maximise efficiency.
• Training and developing new Baristas and existing staff.
• Supporting the rollout of campaigns and products.
• Driving high standards in drinks quality and customer experience.

Skills

Team leadership

Reliability

Communication

Calm under pressure

Flexibility

Job description

Sim Trava is hiring a Team Leader for a Costa Coffee store in Houghton-le-Spring. You will lead daily operations, manage shifts, and drive the team to deliver exceptional coffee and customer service.

We value reliability, strong communication, and the ability to stay calm under pressure in a fast-paced environment. Training and progression opportunities are available within the franchise network.