Store Team Leader – Lead & Elevate Customer Experience

Henderson Group; Dundonald; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Employee assistance programme

Perks Offers/Discount scheme

Staff discount (grocery/fuel)

Job summary

SPAR Rosepark in Dundonald, Northern Ireland, operated by Henderson Group, seeks a Team Leader. The role is full-time (42.5 hours/week) with shifts across mornings, evenings and weekends (6:00am–11:00pm) and a flexible approach.

The successful candidate will lead the store team, model our values and help deliver excellent customer service in a busy retail setting. You will support the Store Manager, manage workload, and participate in community initiatives while covering occasional Post Office

Qualifications

• 18+ years old for store legislative requirements.
• At least 6 months supervisory experience in a customer-focused retail environment.
• Strong communication and listening skills with customers and team members.
• Ability to lead, inspire and drive continuous improvement.

Responsibilities

• Lead the store team to follow policies, standards and practices.
• Take responsibility for the store in the absence of other leaders.
• Be a positive role model and uphold our values.
• Train, manage workload and stay hands-on to ensure resources are right.
• Support Store Manager to maximise performance and implement plans.
• Promote community initiatives and cover Post Office duties when required.

Skills

Aged 18+

Supervisory experience

Customer service

Communication

Team leadership

Job description

SPAR Rosepark in Dundonald, Northern Ireland, operated by Henderson Group, seeks a Team Leader. The role is full-time (42.5 hours/week) with shifts across mornings, evenings and weekends (6:00am–11:00pm) and a flexible approach.

The successful candidate will lead the store team, model our values and help deliver excellent customer service in a busy retail setting. You will support the Store Manager, manage workload, and participate in community initiatives while covering occasional Post Office