Store Team Leader — Energize Customer Experience

Cardfactory Gmbh; West Kirby; Presencial; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

cardfactory is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and keep customers smiling with exactly what they came in for. You will lead by example, motivate the team, and ensure excellent service as part of the cardfactory Way.

In this role you’ll drive store initiatives, maintain open communication, and help others grow while developing your own skills. You’ll stay flexible, deliver on priorities, and foster a positive, inclusive team environment.

Formación

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Responsabilidades

• You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success.
• Lead by example, showing what great service looks like and bringing the cardfactory Way to life.
• Help others grow while continuing to build your own skills.
• Drive store initiatives, keep communication flowing, and create a positive, inclusive vibe.
• Keep an eye on the numbers to ensure everything runs smoothly and the team is thriving.

Conocimientos

Leadership

Customer focus

Team motivation

Adaptability

Descripción del empleo

cardfactory is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and keep customers smiling with exactly what they came in for. You will lead by example, motivate the team, and ensure excellent service as part of the cardfactory Way.

In this role you’ll drive store initiatives, maintain open communication, and help others grow while developing your own skills. You’ll stay flexible, deliver on priorities, and foster a positive, inclusive team environment.