Store Team Leader: Develop, Lead & Elevate Customer Experience

TESCO UK

Cheltenham

On-site

GBP 36,000 - 60,000

Full time

4 days ago

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Job summary

Tesco UK is seeking a Store Manager to lead a high-performing team in-store, delivering exceptional customer experiences and driving sales. You will recruit, train and coach colleagues, ensuring product quality, range and service while maintaining safety and compliance.

The role focuses on delivering a great customer journey and supporting store growth. As a leader, you will implement the Store Change Plan, optimise resources, and resolve issues with sustainable solutions, inspiring the team to

Qualifications

Proven leadership experience delivering results through others.
Excellent communication and coaching skills with colleagues at all levels.
Experience in retail store operations, customer service, and safety/compliance.

Responsibilities

Lead a high-performing team to deliver great customer experiences in-store.
Recruit, train and develop colleagues to build capability and performance.
Coach the team to maintain knowledge, product range, quality and service.
Lead trade activity using insights to grow sales and maximise profit.
Deliver the Store Change Plan and ensure resources are used to benefit customers.
Identify root-causes and implement sustainable long-term solutions.
Prioritise colleague safety and ensure legal compliance with security tools.
Stay curious and seek opportunities to serve customers, communities and planet better.