Store Team Leader – Customer Experience & Training

Bestway-Group; Carisbrooke; On-site; GBP 25,000 - 32,000; Full time

Job summary

Bestway-Group in the United Kingdom is seeking a proactive Store Supervisor to lead daily operations, deliver first-class customer service, and uphold brand standards in our busy store.

You will train new team members, plan shifts, manage diverse tasks, and help build strong community relations while maintaining store policies. Flexible shifts 6am–10pm, seven days a week, require calm leadership under pressure.

Qualifications

• Excellent communication, professional standards, and customer-facing skills.
• Ability to make decisions and delegate tasks effectively.
• Strong multitasking to manage diverse activities.
• Commitment to delivering first-class customer service.
• Flexibility to work across a 7-day trading pattern.
• Leadership to guide and train team members.

Responsibilities

• Provide first class customer service.
• Present the store in line with brand standards.
• Resolve or report issues affecting customer experience.
• Communicate positively with colleagues and offer assistance.
• Build relationships with local community to promote the brand.
• Ensure company policies and procedures are followed.
• Upsell and promote promotions across the store.
• Provide training to new team members.
• Continually advance product knowledge and that of others.
• Work flexible shift patterns (6am-10pm).
• Ensure store control guidelines are followed by all team members.

Skills

Excellent communication

Decision-making

Delegation

Multitasking

Customer service

Flexibility

Leadership

Job description

Bestway-Group in the United Kingdom is seeking a proactive Store Supervisor to lead daily operations, deliver first-class customer service, and uphold brand standards in our busy store.

You will train new team members, plan shifts, manage diverse tasks, and help build strong community relations while maintaining store policies. Flexible shifts 6am–10pm, seven days a week, require calm leadership under pressure.