Store Team Leader: Customer Experience & Growth

Sportswift Ltd; Oadby and Wigston; On-site; GBP 22,000 - 26,000; Full time

Job summary

Sportswift Ltd. in the United Kingdom is seeking a friendly Team Leader to energize our store and deliver great customer experiences while driving commercial success.

You’ll lead by example, demonstrate what excellent service looks like, and bring the Card Factory Way to life in daily operations. This role focuses on developing others, driving store initiatives, maintaining open communication, and creating a positive, inclusive vibe.

Qualifications

• Good leadership skills people want to follow- positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone's voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You're fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Responsibilities

• Lead the day-to-day running of the store, creating great customer experiences and driving commercial success.
• Lead by example, showing what great service looks like and bringing the Card Factory Way to life.
• Drive store initiatives, keep communication flowing, and create a positive, inclusive vibe.
• Monitor the numbers to ensure everything's running smoothly and the team is thriving.

Skills

Leadership

Curiosity

Active listening

Decision making

Fairness

People development

Job description

Sportswift Ltd. in the United Kingdom is seeking a friendly Team Leader to energize our store and deliver great customer experiences while driving commercial success.

You’ll lead by example, demonstrate what excellent service looks like, and bring the Card Factory Way to life in daily operations. This role focuses on developing others, driving store initiatives, maintaining open communication, and creating a positive, inclusive vibe.