Store Team Leader: Customer Experience & Growth

Sportswift Ltd; Dunstable; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sportswift Ltd is seeking a proactive Team Leader to drive daily store operations and create exceptional customer experiences in our Dunstable store. You will lead by example, uphold our service standards, and energise the team to achieve commercial goals.

You will foster growth, encourage inclusive teamwork, and keep communication flowing while staying adaptable to the needs of the store and customers.

Qualifications

• Demonstrated leadership with ability to motivate a team.
• Strong customer service focus and energy to enhance customer experiences.
• Excellent communication and proactive problem-solving skills.

Responsibilities

• Lead day-to-day store operations and drive commercial performance.
• Model the Card Factory service standards and energise the team.
• Support growth and development of team members.
• Maintain a positive, inclusive store culture and high performer environment.

Skills

Leadership

Customer service

Communication

Job description

Sportswift Ltd is seeking a proactive Team Leader to drive daily store operations and create exceptional customer experiences in our Dunstable store. You will lead by example, uphold our service standards, and energise the team to achieve commercial goals.

You will foster growth, encourage inclusive teamwork, and keep communication flowing while staying adaptable to the needs of the store and customers.