Store Team Lead: Energetic Coach & Customer Champion

Card Factory; Downpatrick; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory is looking for a friendly and upbeat Team Leader to energise our store in Downpatrick. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came in for and a smile.

As acting leader in the Manager’s absence, you’ll step up with confidence, lead by example, drive store initiatives, invite everyone’s voice, and help the team thrive while growing your own skills.

Qualifications

• Leadership skills that others want to follow (positive, proactive, energetic).
• Curious by nature, eager to learn and see the bigger picture.
• Make space for everyone’s voice; foster belonging and inclusion.
• Flexible, decisive, and consistent in getting things done.

Responsibilities

• Lead day-to-day store operations and client experiences.
• Drive commercial performance and store initiatives.
• Support the Store Manager and motivate the team to thrive.
• Build a positive, inclusive vibe and coach team growth.

Skills

Leadership

Team motivation

Communication

Customer focus

Job description

Card Factory is looking for a friendly and upbeat Team Leader to energise our store in Downpatrick. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came in for and a smile.

As acting leader in the Manager’s absence, you’ll step up with confidence, lead by example, drive store initiatives, invite everyone’s voice, and help the team thrive while growing your own skills.